Managing your health online

Using online platforms

There are many things you can do online at our surgery.

  • Using Engage Consult - a non-emergency engagement platform.

Engage Consult allows patients to communicate securely and safely online with the practice about non-emergency medical conditions or admin questions.

Some tasks you can do using Engage Consult:

  • request an appointment
  • request a sick note
  • ask about test results
  • contact us about an admin request
  • request prescriptions

Contact us online using the Engage Consult.

  • Using your NHS account or Patient Access

There are other tasks you can do online, like:

  • order repeat prescriptions
  • view your test results
  • see parts of your health record
  • check or cancel appointments
  • see your vaccination record
  • book appointments.

For these, you can use your NHS account or Patient Access. You can access them using their websites or apps.

Setting up an NHS account

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

Setting up Patient Access

To set up Patient Access for the first time:

  • visit the surgery with photo ID so we can confirm your identity
  • we will give you a username and password
  • go to Patient Access or use the app to register

Digital skills training

If you struggle with technology, it may be helpful to recommend services that provide help with digital skills such as:
• Learn - Good Things Foundation
• Computer training courses - IT training services | Age UK
• Learn My Way | Develop Your Digital Skills