Appointments

You can make an appointment by:

Total Triage System - From Monday 8th April 2024

From Monday 8th April 2024 we will be introducing a new way of dealing with requests for GP appointments.

We will be using a total triage system where every request will be triaged by a GP who will allocate an appointment with the most appropriate clinician.

See leaflet for further details

Thank you.

Non-urgent advice: Registering for Online Services

Please note that if you need to register for online services you need to fill out the "Online Access Application Form " available to download here: Online Access Application Form  and bring it to the surgery alongside a form of ID and proof of address (issued within the last 3 months). The receptionist will check the form, the ID and the proof of address and will provide you with the registration login details necessary to set up your online account.

Information:
¿ Do you need a guide to help you with the differences between the online services available for you ?
 
We have put togheter a guide for you: Online Services - a guide.
 
Also 

NHS England has published a number of guides and leaflets that provide further detailed information about how patients can access their health record online.

 
app

Appointments Considerations

  1. We operate an appointment system. If you require an on the day appointment you need to contact us from 8:00am (Monday to Friday) either by phone or by coming at the surgery. Please contact us as soon as possible, as these appointments often go fast but please note that you can book appointments routinely via NHS App or Patient Access without the need to call on the day
  2. Our receptionists are instructed to ask for a brief reason of the problem you are calling for so they can navigate you to the right clinician. You may be offered an appointment or a phone call with a member of the clinical team, which may be a GP, an Advanced Nurse Practitioner, a Practice Nurse or a Physiotherapist depending on your issue. 
  3. Once all the all the available appointments for the day are fully booked, patients who need urgent medical advice or an urgent appointment will be added to an overflow list and reviewed by the triaging clinician the same day. The triaging clinician will contact the patient if required and/or allocate an appointment if appropriate. 

  4. If you or your child has a rash or infectious disease, please inform the receptionist on arrival. If you have a problem you suspect may take longer than usual, please ask the receptionist to book you extra time.
  5. If you have multiple problems, your GP may ask you to make another appointment in order for them to have time in which to deal with these.
  6. Please remember the telephone lines are very busy between 08:00 and 10:00 each day. Please make use of our online services as much as possible, you may find this faster and more efficient than contacting us via telephone.
  7. We will offer you the best-suited clinician to meet your needs, however, if you would like to see a specific clinician, you may have to wait longer for this type of appointment to be arranged.
  8. If you need a medical report or a support letter, please note that this work is not undertaken during routine appointments and we would request that all enquiries with regard to work of this nature are made in writing. For more information visit this page.

Extended Access Appointments

We are now offering additional pre-bookable telephone appointments with the GP on weekday evenings and on Saturday mornings. These appointments must be booked online using Patient Access or the NHS App.

We also offer appointments with our nurses and HCAs on a Saturday morning. Please call the surgery or speak to reception to check availability.

Do I need an appointment?

If you feel unwell or you need social care and support, consider:

  • Self-care(many common illnesses can be treated at home, without recourse to a doctor) Click Here for the Guide to conditions, symptoms and treatments.
    • Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when   you have a more serious condition.
  • Pharmacist– your local chemist can offer advice about treatment & medication for minor illness. How your pharmacy can help - NHS (www.nhs.uk)
  • Contacting NHS 111or using the NHS 111 website
  • If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support. Social care and support guide.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system [Patient Access]
  • phone us on 01424 464 756, Monday to Friday 
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Click here for more information

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

PATIENTS PLEASE NOTE

  • The cut-off point for same day home visits request is 12 noon.
  • Home visits are reserved for patients who are genuinely housebound.
  • If you request a home visit, you may initially received a telephone consultation from the Triage Clinician who will discuss your symptoms with you.

In cases of any major injury or a critical condition, it may be more appropriate to go directly to your local Hospital Accident & Emergency Department. If an ambulance is required, please dial 999.

Text Message Reminders

We operate a text reminder service using Accurx whereby you will receive a text message from the Surgery to remind you of an upcoming appointment. If you wish to cancel the appointment you simply text back ‘CANCEL’ and the appointment is automatically cancelled at the Surgery. 

Please do not reply with any other messages as these will prevent the system from automatically cancelling the appointment. Please also be aware, the texts we receive back for cancelling are not monitored so please do not use this as a method of contacting the practice for anything other than cancelling the appointment that you have booked.

Under GDPR, if practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you have any questions related to our text messaging service or you wish to opt out of this service, please contact the Surgery.

If you wish to register for this messaging service please fill out the consent form.

Patient Support: My practice has sent me a document via text

  • If you have received a text from your GP with a link to view a document (such as a sick note, referral letter, imaging request form, or blood form) you should be able to use your phone to access the document if you have internet access on your phone.
  • Type in your date of birth to verify your identity and then click "Continue". You will then be able to view or download the document that your GP sent to you. 

Who are Accurx and where has this link come from?

We are a software company providing NHS staff with tools to communicate with their patients and colleagues. We are currently used in over 90% of GP practices in the country.

If you've received a text with a link in it, this was sent to you individually by a staff member at a GP practice (hint: the bottom of the text should tell you which practice). Your practice will have sent this to you as they'll require some information from you, and replying is really helpful as it might save an appointment, phone call or letter for both you and the practice.

What is happening with my data?

In legal terms, Accurx is the Data Processor, and your GP practice is the Data Controller. What this means is that Accurx doesn't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.

Their  security page details the accreditations and NHS digital guidelines that we follow and links to our Data Processing Agreement and Privacy Policy.