We operate a text reminder service using Accurx whereby you will receive a text message from the Surgery to remind you of an upcoming appointment. If you wish to cancel the appointment you simply text back ‘CANCEL’ and the appointment is automatically cancelled at the Surgery.
Please do not reply with any other messages as these will prevent the system from automatically cancelling the appointment. Please also be aware, the texts we receive back for cancelling are not monitored so please do not use this as a method of contacting the practice for anything other than cancelling the appointment that you have booked.
Under GDPR, if practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you have any questions related to our text messaging service or you wish to opt out of this service, please contact the Surgery.
If you wish to register for this messaging service please fill out the consent form.
Patient Support: My practice has sent me a document via text
- If you have received a text from your GP with a link to view a document (such as a sick note, referral letter, imaging request form, or blood form) you should be able to use your phone to access the document if you have internet access on your phone.
- Type in your date of birth to verify your identity and then click "Continue". You will then be able to view or download the document that your GP sent to you.
Who are Accurx and where has this link come from?
We are a software company providing NHS staff with tools to communicate with their patients and colleagues. We are currently used in over 90% of GP practices in the country.
If you've received a text with a link in it, this was sent to you individually by a staff member at a GP practice (hint: the bottom of the text should tell you which practice). Your practice will have sent this to you as they'll require some information from you, and replying is really helpful as it might save an appointment, phone call or letter for both you and the practice.
What is happening with my data?
In legal terms, Accurx is the Data Processor, and your GP practice is the Data Controller. What this means is that Accurx doesn't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.
Their security page details the accreditations and NHS digital guidelines that we follow and links to our Data Processing Agreement and Privacy Policy.