News

Keep Warm and Well this Winter – Warm Home Check Service

As winter approaches, it’s vital that residents stay warm and well at home, especially those who are more vulnerable. The East Sussex Warm Home Check service is here to offer support, including impartial energy advice, small home energy efficiency improvements, and free assistance with heating repairs for those who are eligible.

Key support includes:

• Free advice on keeping warm for less
• Help with heating and energy efficiency improvements
• Support for those struggling with energy bills
• Help with emergency temporary heating

In addition, low-income households who do not heat their homes using a gas boiler could also be eligible for current government grant funding for larger energy efficiency improvements. Applications in East Sussex are open until the end of December.

Care providers and GP surgeries can signpost residents to this service to ensure those most at risk, including the elderly, those with long-term health conditions, or families with young children, can access the help they need.

How to refer a resident to the Warm Home Check:

• Visit: Warm Home Check Service
• Text WARM to 80011
• Call 0800 464 7307

Our Latest Call-Back feature

WE ARE ALWAYS STRIVING TO IMPROVE PATIENTS' EXPERIENCE!

From the 10th May, the phone system was upgraded to reflect that.

We now have a call-back option.

Patients are no longer required to wait in the queue until their call is answered. You can now opt for the call-back option, which means your place is kept in the queue while you go about your day, and when you reach the front of the queue, the system will automatically call you back.

You need to ensure you have the phone you called from with you and that you answer the call; otherwise, you will have to start the process from the beginning.

MMR call / recall

Measles Mumps and Rubella are highly infectious conditions that can easily spread between unvaccinated people. Getting vaccinated is important, as these conditions can also lead to serious problems including meningitis, hearing loss and problems during pregnancy. Two doses of the MMR vaccine provide the best protection against measles, mumps and rubella.

If you receive an invitation for an MMR vaccination from the national campaign that is currently being run, please book an appointment with one of our Practice Nurses by contacting the surgery after 2pm Monday – Friday on: 01424 464756.

To read details of the full campaign, please click the link below:

NHS England » NHS launches catch up campaign for missed MMR vaccines

Measles - do you know the symptoms?

Sign-in or register using two-factor authentication on Patient Access

To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app. 

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in. 

For more information about this security feature on Patient Access and how to install the  authenticator app follow this link:

https://support.patientaccess.com/signing-in/sign-in-or-register-using-two-factor-authentication

Family Hub

East Sussex Family Hubs now have an advice and support phone line for parents and carers. The line is open Monday to Thursday 9am to 5pm and Fridays 9am to 4.30pm. The service is available for families with children aged 0-19 (0-24 with additional needs.)

The phone number is 01323 46 46 55 and the email  is familyhubs@eastsussex.gov.uk

November Stats

For the month of November 2024, The Station Practice:

• has triaged 1735 GP appointment requests;
• 2452 patients had a face to face appointment (not including our nurses or health care assistants);
• provided 545 Telephone Consultations (Excluding nurses and HCAs or the phone calls done by the Triaging GP);
• 12920 Prescriptions Issued;
• And sadly we experienced 444 DNAs (did not attend or no answer on the telephone).

The Station Practice is always working hard to provide excellent care to all of our patients. 

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