Guide to accessing GP services for Young People

Some Background

When you are young, your parents are usually involved in your healthcare. They may make decisions for you, and speak to health workers on your behalf. However, as you get older, you have more rights. You can decide if you want your parents to be involved or not. This information explains your rights once you are thought to be old enough to make your own decisions about your healthcare information.

Patients under the age of 16 should normally be accompanied by an adult when seeing a clinician or collecting medicines. However, under certain circumstances, patients below this age may be seen by a doctor, for example, if parents know that the child is at the surgery. Young people may also see a clinician without parental knowledge i.e. to discuss sexual health matters, including contraception.

Who is this information for and what’s it about?

This is for anyone under 16. It explains that anyone who looks after your health must keep information about you private. This may be doctors, nurses, pharmacists or other health workers.

On this page, you will find information on how things work in the general practice, not other organisations such as your school or other services. If you talk to a clinician about something personal, they must keep this information confidential, even if you are under 16. This could include things like:

Feeling Down

Relationships

Contraception

Sometimes clinicians may need to share information about you to provide the best care. They may share information about you with other healthcare professionals who are looking after you – such as those at another hospital or clinic if you have agreed to be referred there. This helps make your care safer, easier, and quicker.

They will only share information necessary to provide you with the best care. If there are specific details things that you don't want to be shared, let the clinician know. If they believe you are at risk of serious harm or in danger, they may have to tell another adult about it to be able to help you. Even then, they should tell you they are going to do this and explain who they will tell and why.

Sometimes the law allows the NHS to share information about you without you agreeing to it but only in very serious situations, such as when you have an illness that poses a risk to others, like meningitis.

What does NHS England have to say?

Children and young people (CYP) up to 18 years old make up one-fifth of the UK’s population. Improving their health and wellbeing is an investment in future generations and the prosperity of this country. NHS ambitions for improving the health and wellbeing of children and young people in England are wide ranging and you can read about the programmes here.

Non-urgent advice: Getting Help

How do I get register with doctor?

If you’re over the age of 13, you can register with a GP by yourself. You can find a list of local GP’s in your area on the NHS website: Find a GP Surgery.

If you’re under the age of 13, your parents or carers should register you at a doctor’s surgery, but it is recommended that children are registered at the same practice as their parent or the person with parental responsibility.

How do I make an appointment to see a GP?

You can request an appointment by calling the surgery and speaking to the receptionist or coming here in person. The receptionist will ask who the appointment is for and the reason, to ensure you see the right person at the right time. Your request for an appointment with a GP will be reviewed by a clinician who depending on the reason for your request, will either call you back, or you will be contacted by the reception team to arrange an appointmnet with the most appropriate clinician. This may be a GP, an Advanced Nurse Practitioner (ANP), a clinical pharmacist, or a First Contact Physiotherapist.

If it’s personal, you don’t need to explain – just say it’s something personal. You can also request to see a male or female clinician if that makes you feel more comfortable.

What happens when I arrive for my appointment?

When you arrive, let reception know by giving your name and who you’re seeing, or use the self check-in system. Check which floor your appointment is on, take a seat in the waiting room, and wait for your name to be called.

I feel a bit embarrassed asking about my problem.

Please don’t worry. Our doctors and nurse are used to dealing with all sorts of health matters and will do their best to help. Ask about what you need to know.

Booking an appointment online.

If you are over 16 and would prefer to book your appointment online, please ask at reception for a form to complete for Online Access account and we can set this up for you.

Can I choose who comes to an appointment with me?

Yes. You can come on your own or bring someone with you such as a parent, carer, other family member or friend.

Can I see a doctor by myself?

Yes. There is no reason why you can’t ask to see the clinician by yourself. They might want to find out why and might encourage you to tell your parent or carer. But they should try to understand how you feel if you don’t want to.

Can I make appointments without speaking to someone?

If you’re feeling anxious or worried, try mentioning this when you are requesting the appointment and we will try to help in any way.

You might also want to bring a trusted friend or family member with you for reassurance. It can take time to feel ready to see someone, but it’s really important as it will help you get the support you need to feel better.

Check out the Doc Ready, which has great tips on preparing yourself for a GP appointment.

 What happens if I don’t like a clinician?

Most doctors are great at their job and care about their patients. However, there may be times when you don’t feel comfortable with a particular clinician or don’t get along with them. If this happens, you can request to see someone else in the future and we will do our best to offer you a different clinician where possible.

Can I ask to see a male or female doctor?

Yes, and we will do our best to arrange this. As we use a total triaging system for GP appointments, initially you will be triaged by a male doctor but if you would prefer to see a female doctor then please inform the triaging GP about your preference. If you need to see someone urgently though, we may need to offer you whoever is available to make sure you get the help you need.

guide

Guide to Accessing GP Services for Young People

Attention Young People: We’ve put together a helpful guide filled with useful information just for you. Check it out for more details!